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Benefits of the Thomas-Kilman Conflict Mode Instrument

  • Offers five practical, situation-specific styles for dealing with conflict situations
  • Demonstrates when one might choose to use a given style for dealing with specific conflict situations
  • Helps managers in their discussions with employees when conflict arises
  • Comprises only 30 items, fast to take (approx.15 minutes), and easy to understand
  • Helps individuals understand their behavior and the behavior of others.

TKI Use in Organizations

  • Conflict Management - identifies several approaches for dealing with conflict
  • Leadership Development - provides leaders with the tools to handle conflict
  • Performance Enhancement - provides proven strategies to deal with conflict and improve employee performance
  • Team Building - provides the needed conflict-management skills for team leaders to help them deal with a range of conflict situations.


(Revised January, 2015)